SWC Technology Partners is seeking an experienced, highly customer service oriented MSP Service Desk Manager to help lead our Managed Services Team. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team. This individual will be responsible for managing and leading a high performance team with custom SLAs.
This individual will be the primary interface and front line leader managing the service desk. These activities include: maintaining service level agreements (SLAs), service delivery, incident, problem and change management (ITIL), metrics and reporting, service desk ticketing, tool selection and adoption. This position reports to the Delivery Manager.
Perks of working at SWC:
SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Keywords: Help Desk, Service Desk, Managed Service Desk, Management, ITIL, SLAs, Call Center Solutions, Remote Monitoring and Management Tools, RMM, PSA, MSP, KPI, Call Center, Customer Service Manager, End User Support Manager, Operations Manager, NOC Manager