SWC Technology Partners

IT Managed Services Intern - Winter 2018

IT Managed Services Intern - Winter 2018

Job Location 
US-IL-Oak Brook
Status 
Non-Exempt
Type 
Intern

Overview

SWC Technology Partners is searching for an IT Managed Services Intern to join our Managed Services team January of 2018. The Intern is responsible for monitoring our central dashboard for alerts and warnings about the health of our customer’s IT environments as well as handle incoming desktop and system support inquiries. The ideal candidate has a general understanding of system and network protocols, configurations, and operations. The ability to manage multiple tasks, communicate effectively, quickly triage and resolve customer issues is required.  Previous experience providing Level I support is also a plus.

 

This is the perfect role for someone who is interested in pursuing a career in Help Desk or Systems/Network Administration. We are passionate about our people, solutions and technology and are seeking an experienced enthusiastic intern that shares that same passion. We are looking for a minimum of 20 hours a week time commitment.

Responsibilities

  • Receive and document in-bound customer requests
  • Create and manage help tickets for issue tracking & resolution
  • Triage hardware, software and network issues
  • Attempt to resolve issues through client interaction and/or using remote support tools
  • Escalate as necessary and follow issue through to resolution
  • Administer user privileges
  • Special projects as assigned

Qualifications

  • Must be currently enrolled and attending in an accredited college in Information Technology, Computer Science or related field with a minimum of a 3.0 GPA
  • This internship is a minimum of 20 hours a week/4 hours per shift with a flexible schedule to work around classes; 35 - 40 hours a week available for summer schedule
  • Candidate must have a strong technical aptitude to learn new technology
  • Basic level experience with Microsoft operating systems and suite of products (Outlook, Word, Excel, PowerPoint, etc.) is preferred
  • Ability to work independently as well as within a team environment
  • Has a high degree of ethics, professionalism, attentiveness and communication excellence (both oral and written)
  • Must be local to Chicagoland and have legal authorization to work in the U.S. for any employer
  • The following are a plus:
    • Prior experience with help desk ticketing systems and service desk management tools
    • Exposure to help desk processes and procedures with experience with service desk management tools

Perks of working at SWC:

  • Bragging rights – Check out our Awards!
  • Career development – formal mentorship programs with assigned career advocate to assist with your training and growth
  • Flex time schedule
  • Free onsite gym, quarterly massages, yoga classes and fun group competitions and outings! 

SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

 

Keywords: Intern, Internship, Service Desk, Help Desk, Entry level, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Support Analyst, Analyst, Entry-Level