SWC Technology Partners

Weekend Managed Services Technical Analyst

Weekend Managed Services Technical Analyst

Job Location 
US-IL-Oak Brook
Status 
Exempt
Type 
Regular Full-Time

Overview

SWC Technology Partners is adding a full-time Weekend Microsoft Technical Analyst to our Managed Services team. This individual will be responsible for the analysis, administration and troubleshooting of a variety of IT solutions within our team. Typical responsibilities for this engineer may include the maintenance, troubleshooting and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies.

 

This individual will also be responsible for the triage of client service requests, incidents and events within the established SLAs. The ideal candidate has experience working on a Tier 2 Service Desk or Network Operations Center (NOC). This position reports to the Team Leader.

 

This work schedule is for a non-standard business hours’ shift supporting our 24x7 clients. The ideal candidate can work weekends for a total of 3 - 13 hour shifts. This schedule would be 2 weekend days and 1 day any day of the week.

 

Responsibilities

  • Remote administration and troubleshooting of Microsoft solutions including Active Directory, Exchange and Office 365 from our Oak Brook office
  • Occasional Chicagoland on-site client support and project work
  • Be a problem solver - Identify solutions for hardware, software and network issue
  • Utilize ticketing and monitoring system and follow proper documentation and escalation processes
  • Leverage remote support tools to resolve support requests
  • Communicate with clients in a highly professional and timely manner
  • Assist with special projects as assigned
  • Attend internal training to develop your skills and grow with us

Qualifications

  • Must be willing to work weekends and 3 - 13 hour shift
  • 3-5 years of experience supporting the Microsoft operating system environment and suite of products (Outlook, Word, Excel, PowerPoint, etc.), and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, Linux/UNIX etc.)
  • Ability to troubleshoot problems, identify solutions and appropriately escalate issues in fast-paced environment
  • Intermediate knowledge of network protocols, configurations, and operations
  • Excellent communication skills, professionalism, positive attitude and desire to learn
  • Prior experience with help desk ticketing systems and service desk management tools (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.) is preferred
  • Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field is preferred
  • Must be open to local travel to client sites
  • Must have legal authorization to work in the U.S. for any employer
  • Experience working in a consulting environment is preferred
  • CCNA, MCSE, MCITP certification a plus

Perks of working at SWC:

  • Bragging rights – Check out our Awards!
  • Career development – formal mentorship programs with assigned career advocate to assist with your training and growth
  • Comprehensive health and dental plans starting on Day One
  • SWC pays for technical certifications
  • Flex time schedule
  • Free onsite gym, quarterly massages, yoga classes and fun group competitions and outings! 

SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. 

 

Keywords:  Weekend,Office 365, Azure, SAS, SAN, LAS, NOC, 2nd shift, second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk