SWC Technology Partners is adding a full-time NOC Technical Analyst to our Managed Services team to assist in afterhours support. This individual will be responsible for the analysis, administration and troubleshooting of a variety of IT solutions within our team.
This individual will also be responsible for the triage of client service requests, incidents and events within the established SLAs. The ideal candidate has experience working on a Tier 2 Service Desk or Network Operations Center (NOC). This position reports to the Team Leader.
This work schedule is for non-standard business hours on a 3rd shift, supporting our 24x7 clients - 4 days a week.
Once training period is satisfactorily completed, telecommute options are available.
Perks of working at SWC:
SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Keywords: Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk