SWC Technology Partners

  • Functional Lead - IT Solutions

    Job Location US-IL-Oak Brook
    Regular Full-Time
  • Overview

    SWC Technology Partners is searching for a Functional Lead with experience in IT Solutions to join our Client Experience Practice.  This individual will lead meetings for business analysis, functional design, and user enablement needs. This role is responsible for overseeing customer’s needs to ascertain requirements, strive to build and maintain strong customer relations as well as ensure client expectations are successfully met.   


    • Lead requirements gathering and discovery workshops for custom IT solutions
    • Conduct current state assessments of business processes and supporting systems
    • Perform gap and data analysis in support of identifying improvement opportunities
    • Support developers by providing functional clarification and setting expectations with team and client
    • Identify, document, and manage change; transition delivered solution to end users
    • Author and create design artifacts such as: Functional design specifications, low fidelity wireframes, use cases, user personas, data dictionaries, process and data flow diagrams
    • Document, socialize, and triage issues, defects, and enhancement requests
    • Manage traceability matrices, change requests, test plans and cases, user guides, capability discovery and delivery roadmaps
    • Plan and execute test plans and test cases; ensure overall quality of solution is a plus


    • 4 - 9 years’ professional experience as a Technical or Functional Business Analyst or equivalent role
    • Bachelor’s degree from an accredited university
    • Experience gathering, documenting requirements and leading working sessions
    • Excellent computer skills and proficient in Excel, Word, PowerPoint and Outlook
    • Excellent communication and presentation skills, both verbal and written
    • Excels at operating in a fast-paced technical environment
    • Ability to solve problems, identify solutions, and appropriately escalate issues
    • Must be local to the Chicagoland area, be willing to work out of our Headquarters in Oak Brook and travel to the client as needed
    • Must have legal authorization to work in the U.S. for any employer 

    Perks of working at SWC:

    • Bragging rights – Check out our Awards!
    • 401K match
    • Career development – formal mentorship programs with assigned career advocate to assist with your training and growth
    • Comprehensive health and dental plans starting on Day One
    • SWC pays for technical certifications
    • Generous PTO and flextime schedule
    • Free onsite gym, quarterly massages, yoga classes and fun group competitions and outings!

    SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.


    Keywords:  Functional Lead, Business Analyst, BA, Quality Assurance, PowerPoint, Tableau, Qlik, Balsamic, JIRA, Enterprise Tester, Requirements Gathering, User Experience, Testing, User Enablement, Data Visualization, SharePoint, Application Development, Software, Definition, .Net, Java, Office 365, Custom Applications, Data Analytics, CRM, Cloud Strategy