SWC Technology Partners

  • Network Operations Center (NOC) Technical Analyst

    Job Location US-IL-Oak Brook
    Status
    Exempt
    Type
    Regular Full-Time
  • Overview

    SWC Technology Partners is adding a full-time NOC Technical Analyst to our Managed Services team to assist with support. This role will be responsible for the analysis, administration and troubleshooting of a variety of IT solutions within our team.

     

    This role will also be responsible for the triage of client service requests, incidents and events within the established SLAs. The ideal candidate has experience working on a Tier 2 Service Desk or Network Operations Center (NOC). This position reports to the Team Leader.

    Responsibilities

    • Responsibilities may include remote administration, maintenance, troubleshooting and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016, Microsoft Exchange Server 2010 / 2013, Office 365, network switches, routers, firewalls and storage technologies
    • Be a problem solver - Identify solutions for hardware, software and network issue
    • Utilize ticketing and monitoring system and follow proper documentation and escalation processes
    • Leverage remote support tools to resolve support requests
    • Communicate with clients in a highly professional and timely manner
    • Assist with special projects as assigned
    • Attend internal training to develop your skills and grow with us

    Qualifications

    • 2+ years of experience supporting the Microsoft operating system suite of products, to include cloud and web/networked computing environments required (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, etc.)
    • Intermediate knowledge of network protocols, configurations, and operations required
    • Experience supporting system administration, NOC and Server support required
    • Ability to troubleshoot problems, identify solutions and appropriately escalate issues in fast-paced environment
    • Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc. is preferred
    • Experience with cloud technologies such as Azure, Azure Backups, AWS or similar cloud experience preferred
    • Excellent communication skills, professionalism, positive attitude and desire to learn
    • Prior experience with help desk ticketing systems and service desk management tools is preferred
    • Bachelor’s degree from an accredited college in Information Technology, Computer Science or related field is preferred

    Perks of working at SWC:

    • Bragging rights – Check out our Awards!
    • 401K match
    • Career development – formal mentorship programs with assigned career advocate to assist with your training and growth
    • Comprehensive health and dental plans starting on Day One
    • SWC pays for technical certifications
    • Generous PTO and Flex time schedule
    • Free onsite gym, quarterly massages, yoga classes and fun group competitions and outings! 

    SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. 

     

    Keywords: Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk, VEEAM, Data Protection Manager, DPM, Azure, Azure Back Up, AWS