This role is to support our IT managed services and IT delivery operations teams. This individual will be responsible for assisting with the successful delivery of Information Technology (IT) Services.
A successful candidate for this position will be responsible for ensuring tickets are properly recorded and dispatched at all tiers of support. Provide follow up and status updates for tickets to both clients and key SWC contacts. The ideal candidate is someone interested in pursuing a career in Business Administration or Operations for a Consulting Services Provider. This individual must be able to manage multiple tasks, communicate effectively while quickly identify and resolve delivery issues.
Perks of working at SWC:
SWC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, gender transition, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Keywords: Dispatch, Dispatcher, Coordinate, Multi-task, Auto Task, Liaison, Customer Service, Excel, Word, Microsoft Suite, Organizational, Administrative, Communication Skills, Ticket Management, SLA, ITIL